Car Dealer Refusing a Refund? We Recovered £21,724 For a Faulty Audi A6
No car means no commute, no school run, no normal week. When you have paid thousands of pounds for an Audi, or any other car, and it breaks down days a few days, or a few weeks later, it is not just an inconvenience. It turns your life upside down.
When the car seller goes quiet, or tells you that you agreed to a repair you never agreed to, the situation becomes even more stressful. You have legal rights. In England and Wales, the Consumer Rights Act 2015 is firmly on your side.
Do you need help with seeking a refund for a faulty car? Book a Free Consultation Call by calling 0208 185 0990. Unfortunately, we cannot help you if your defective car dispute is worth less than £10,000.
Is Your Car Letting You Down? The Most Common Types of Faulty Car Disputes
Most faulty car disputes we handle in London and across England and Wales involve one or more of the following:
- The vehicle breaking down or developing serious faults within days or weeks of purchase
- The dealer refusing to accept the consumer’s right to reject the car
- Misrepresentation of the vehicle’s condition, mileage, or service history
- Undisclosed damage, accident history, or outstanding finance on the vehicle
- The dealer falsely claiming the consumer agreed to a repair
If any of these apply to your situation, you are likely to have a valid legal claim. Read more on our Consumer Disputes page.
Success Story £21,724 refund and legal costs recovered
Our client purchased an Audi A6 Avant for £21,724 from a car dealer. Just six days after purchase, the Audi broke down with: a SOS warning light, a complete loss of power, and an unusual engine noise. Further faults followed, including a broken passenger seat mechanism, a boot that became stuck, and failed internal lights in the Audi.
Our client formally rejected the Audi in writing under section 20(5) of the Consumer Rights Act 2015 with a short term right to reject. The dealer’s Sales Manager then falsely claimed our client had agreed to a repair, a position our client categorically denied.
How We Helped Settle the Faulty Car Dispute
We drafted and sent a Letter of Claim to the seller and pursued the matter robustly. After the seller failed to negotiate, our client started court action against the seller for a refund of the £21,724, the return of the Audi to the seller, interest and legal costs.
Once court action started, the seller understood our client was very serious to pursue the claim for the sale of the faulty Audi to the final hearing. The parties agreed terms of settlement and our client received a full refund and legal costs.
Our client’s husband left us a 5-star review following the outcome, noting that we recovered the money paid for the car along with legal fees, and praising the team for keeping them informed and supported throughout a stressful process.
Your 5-Step Guide: How to Resolve a Faulty Car Dispute
If you have bought a faulty car from a dealer in England or Wales, here is what to do:
- Document every fault immediately. Photograph everything, get written confirmation from a mechanic or breakdown service, and record dates and circumstances as soon as the fault appears.
- Notify the dealer in writing. Set out the faults clearly, when they arose, and what remedy you require. Do not rely on phone calls alone.
- Assert your rights under the Consumer Rights Act 2015. If the fault arose within the first 30 days, state clearly in writing that you are exercising your short-term right to reject. Do not agree to a repair unless you are prepared to give up that right.
- Seek legal advice if the dealer refuses or misrepresents your position. If the dealer denies the faults, ignores your letters, or falsely claims you agreed to something you did not — contact a faulty car solicitor without delay.
- Issue court proceedings if necessary. Many dealers settle promptly once a formal court claim is issued. Your solicitor can guide you through this process efficiently.
Contact Us
If you are seeking a consumer disputes lawyer, we can help your case. To book a Free Consultation Call with Mr Usman Anwar, the Legal Director, or another staff member in the Disputes Department, please complete the Contact Us Form or call 0208 185 0990.
For consumer disputes worth more than £10,000, we offer a number of funding arrangements which are outlined on the following webpage Fixed Legal Costs Litigation.
Still not convinced? Read some of our client’s success stories and testimonials on how they settled their business disputes using our legal service.
